At SMP Estore, we prioritize delivering your orders in a timely and efficient manner. Below are the detailed shipping policies to ensure a smooth and transparent shopping experience:
Order Cut-Off Time
The “Order Cut-Off Time” is the deadline by which orders must be placed to start processing and dispatch on the same day.
Orders placed after the cut-off time will begin processing on the next business day.
Handling Time
“Handling Time” refers to the number of business days required to process an order before it is shipped.
At SMP Estore, our maximum handling time is 1 business day, ensuring fast order dispatch.
Delivery Time Calculation
Estimated Delivery Days = Handling Time + Transit Time (varies by shipping method).
Delivery timelines are determined based on the shipping mode selected at checkout and the destination pin code.
Eligibility: Available for orders over 50kg. COD orders may not be accepted.
Delivery Time:
North Zone: 3-5 days
East and West Zones: 5-8 days
South Zone: 6-9 days
Jammu & Kashmir and North-East Zone: 7-10 days
Courier Providers: VRL, SafeExpress, Gati, and others.
Dispatch & Tracking
Once your order is dispatched, we will share a waybill tracking number via the registered email address.
You may also receive SMS updates from the courier service with real-time status.
Alternatively, you can log in to My Account -> Order -> Track to track your order.
Delivery Verification: At the time of delivery, the courier service may require verification through:
OTP confirmation.
Government-issued ID proof.
Please keep your phone and ID ready for a seamless delivery experience.
Important Notes on Delivery
“Day 0” refers to the day of dispatch for orders placed before the cut-off time. Orders placed after the cut-off time will begin processing the next business day.
Delivery dates are estimated and mentioned on the “View Cart” and “Checkout” pages.
Unusual Delays
In rare situations such as strikes, natural calamities, or other unforeseen circumstances, delivery may be delayed. We will promptly notify you in such cases.
For items temporarily out of stock, we will communicate the revised shipping timelines via email or phone.
Support & Assistance
Contact Us
WhatsApp: 93244-83035.
Phone: 93244-83035.
Email: smpestores99@gmail.com.
Alternatively, raise a support ticket via Contact Us. Ensure you provide the following details:
Contact Details: Email and Phone
Item Concerned
Our team will address your query and resolve any issues promptly.
